Customer Service
Help with orders, shipping, returns, and product questions for modern furniture and lighting.
Order Support
Can I change or cancel my order?
Orders are processed within 1–2 hours of placement. Contact support immediately if you need to cancel or modify. Shipped orders cannot be cancelled but may qualify under our returns policy.
How do I track my order?
Once your order ships, you receive a tracking email. You can also log into your account and view updates under My Orders, or use Track Order.
Product Questions
Are product details clear?
Yes. We focus on modern furniture and lighting from makers you know, with sizes, materials, and finishes listed on each product page when available.
Need help choosing an item?
Contact our team with your question. We can point you to product details, shipping options, and related items in the shop.
Returns, Refunds & Care
What is your return policy?
Eligible unused items may be returned per our Returns page. Damaged or incorrect shipments qualify for replacement or refund after review.
How do I initiate a return?
Log in to your account, go to My Orders, and select Request Refund. Our team responds within 24 hours with next steps.
When will I receive my refund?
Refunds are processed within 3–5 business days after we receive and inspect the returned item.
Still need assistance?
Our support team is available Mon–Sat, 9am–6pm EST.